Privacy, in plain English

ReturnKindly helps owners and finders arrange a return without sharing contact details automatically. We collect only what we need to run and protect the service.

No advertising or browsing trackers

We don’t use advertising trackers, tracking pixels, or analytics cookies. We don’t follow you across other websites, sell your personal information, or use it for advertising. Fonts and images are served by this site or your device.

What we keep

• Owners: your email address for sign-in codes and message notifications, plus your item names and codes.
• Conversations: the messages you send, their times, and whether a conversation is open, returned, or closed. Your first message is also included in the owner’s notification email.
• Security: temporary sign-in records, session records, and request limits that use IP addresses or account identifiers to prevent abuse. Our hosting provider also processes technical request information and operational logs.

Finders don’t need an account. We don’t ask finders for their name, email address, phone number, or home address. If you put personal information in a message or item name, it becomes part of the information we store.

Who can see it

Your account email and item names aren’t shown to finders. Messages are visible to the owner and the finder in that conversation. You choose what to share in your message.

Cloudflare hosts the service, stores its data, and delivers our emails. Service operators may access data when needed to maintain the service, investigate abuse, or respond to a lawful request. “Private” doesn’t mean messages are end-to-end encrypted.

Cookies that keep access private

We use essential cookies for sign-in and access to your conversation, not for advertising. Sign-in cookies last up to 10 minutes, owner sessions up to 30 days, and finder access up to 120 days.

Finders need the same browser and its cookie to return to a conversation. Clearing cookies removes that access. On a shared device, others using the browser may see the conversation.

How long information stays

Open conversations close after 30 days without activity. Stored message content is scheduled for deletion 90 days after a conversation closes. Basic conversation records, account information, and codes remain; deleting a code disables new reports rather than erasing previous conversations.

Expired sign-in records, sessions, and request-limit records are cleaned up regularly. Copies of notification emails in inboxes or email-provider records aren’t removed by conversation cleanup.

Questions or deletion requests

Email help@returnkindly.com with privacy questions or to request deletion of your account and stored data. We may need to verify that the account belongs to you before acting on a request.